Staff – Sally Revenue Manager

A brief bio of Sally

Sally is the Revenue Protection  Manager for Flagship Rail.

She has been working for this company for four years. the company has just been awarded a new seven year franchise. Sally has worked her way up from ticket Inspector.

Sally is very pleased that her MD has informed her that if she can produce a good business case for a new system that he has heard about he will consider her proposal.

Sally heard about RevenueShield from IQM software. She found this on social media after a fellow manager told her to take a look.

Sally made enquiries with IQM about the system.  She was surprised when they told her what RevenueShield could do and how they will let her have a demo of the system free of charge for three months. Sally took up the offer of a demonstration and the three months free  trial.

Then she produced a business plan that clearly showed the benefits to the company. She was a bit nervous to be presenting her first business plan to the MD and other Executives.  One of the things she worried about was the cost as she hadn’t put a case before for that much money. She was pleased that once she put the case to the executive team and shown the benefits of RevenueShield and the potential for both making her department more efficient and professional but also increasing the revenue produced.

Sally then had to get all of her supervisors together to show them about the new RevenueShield system. a guy from IQM came to their meeting and showed how the system worked for the RPIs. He then showed the administrators and prosecutions team how the back office part of the system worked. All of the staff were cautious about the new system and they had lots of questions.

The staff that had been trialling the system for the past three months said they were cautious at first but soon got used to it and they like the fact that they look more professional and don’t have to phone a help desk to check names and addresses.

The new system soon showed its worth to sally and her MD was pleased that the system produced good results.

Sally’s dad is Inspector Dave and at home he kept sally informed of how the staff felt about using it and he said they like it as they don’t have to carry a lot of stuff around and the end of shift paperwork is done automatically by the system.

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